{"id":11,"date":"2021-09-21T13:26:08","date_gmt":"2021-09-21T10:26:08","guid":{"rendered":"https:\/\/hostgroup.qa\/site\/?page_id=11"},"modified":"2025-03-10T19:38:39","modified_gmt":"2025-03-10T19:38:39","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/zawaya.qa\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcb46d1 e-flex e-con-boxed e-con e-parent\" data-id=\"bcb46d1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e817091 elementor-widget elementor-widget-text-editor\" data-id=\"e817091\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Refund and Return Policy<\/strong><\/p>\n<p><strong>Effective Date:<\/strong> 10\/03\/2025<br \/><strong>Zawaya\u00a0<\/strong><br \/><strong>Email:<\/strong> <a href=\"mailto:info@zawaya.qa\">info@zawaya.qa<\/a><br \/><strong>Contact Number:<\/strong> 4427 7726<br \/><strong>Location:<\/strong> Qatar<\/p>\n<p>At Zawaya Perfume Brand, we strive to ensure customer satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.<\/p>\n<h3><strong>Returns<\/strong><\/h3>\n<ol>\n<li><strong>Eligibility:<\/strong> Returns are accepted within <strong>7 days<\/strong> from the date of purchase.<\/li>\n<li><strong>Condition of Items:<\/strong> To be eligible for a return, the item must be:\n<ul>\n<li>Unused and in the same condition that you received it.<\/li>\n<li>In its original packaging, including seals, labels, and any accessories.<\/li>\n<li>Accompanied by proof of purchase (receipt or order confirmation).<\/li>\n<\/ul>\n<\/li>\n<li><strong>Non-Returnable Items:<\/strong>\n<ul>\n<li>Opened or used perfumes.<\/li>\n<li>Personalized or customized items.<\/li>\n<li>Gift cards or promotional items.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Return Process:<\/strong>\n<ul>\n<li>To initiate a return, please contact us at <strong><a href=\"mailto:info@zawaya.qa\">info@zawaya.qa<\/a><\/strong> with your order details.<\/li>\n<li>Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).<\/li>\n<li>Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return request.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><strong>Refunds<\/strong><\/h3>\n<ol>\n<li><strong>Approval Process:<\/strong> If your return is approved, a refund will be processed to your original payment method within <strong>7-10 business days<\/strong>.<\/li>\n<li><strong>Partial Refunds:<\/strong> In some cases, only partial refunds may be granted (e.g., if the product is returned damaged or missing parts not due to our error).<\/li>\n<li><strong>Late or Missing Refunds:<\/strong> If you haven\u2019t received a refund within the expected timeframe, please check with your bank or payment provider before contacting us.<\/li>\n<\/ol>\n<h3><strong>Exchanges<\/strong><\/h3>\n<ul>\n<li>We only replace items if they are <strong>defective or damaged upon delivery<\/strong>. If you need to exchange it for the same item, contact us at <strong><a href=\"mailto:info@zawaya.qa\">info@zawaya.qa<\/a><\/strong>.<\/li>\n<\/ul>\n<h3><strong>Cancellation Policy<\/strong><\/h3>\n<ul>\n<li>Orders can be canceled <strong>within 24 hours<\/strong> of purchase if they have not been shipped. Contact us at <strong><a href=\"mailto:info@zawaya.qa\">info@zawaya.qa<\/a><\/strong> to request a cancellation.<\/li>\n<\/ul>\n<h3><strong>Contact Us<\/strong><\/h3>\n<p>If you have any questions about our Refund and Return Policy, please contact us:<\/p>\n<ul>\n<li><strong>Email:<\/strong> <a href=\"mailto:info@zawaya.qa\">info@zawaya.qa<\/a><\/li>\n<li><strong>Phone:<\/strong> 4427 7726<\/li>\n<li><strong>Location:<\/strong> Qatar<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy Effective Date: 10\/03\/2025Zawaya\u00a0Email: info@zawaya.qaContact Number: 4427 7726Location: Qatar At Zawaya Perfume Brand, we strive to ensure customer satisfaction&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Zawaya<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zawaya.qa\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Zawaya\" \/>\n<meta property=\"og:description\" content=\"Refund and Return Policy Effective Date: 10\/03\/2025Zawaya\u00a0Email: info@zawaya.qaContact Number: 4427 7726Location: Qatar At Zawaya Perfume Brand, we strive to ensure customer satisfaction&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/zawaya.qa\/en\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Zawaya\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Zawayaqa\/100054409872903\/?locale=gl_ES\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-10T19:38:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/zawaya.qa\/wp-content\/uploads\/2025\/03\/Main2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1270\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/zawaya.qa\\\/en\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/zawaya.qa\\\/en\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - Zawaya\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/zawaya.qa\\\/#website\"},\"datePublished\":\"2021-09-21T10:26:08+00:00\",\"dateModified\":\"2025-03-10T19:38:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/zawaya.qa\\\/en\\\/refund_returns\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/zawaya.qa\\\/en\\\/refund_returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/zawaya.qa\\\/en\\\/refund_returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/zawaya.qa\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/zawaya.qa\\\/#website\",\"url\":\"https:\\\/\\\/zawaya.qa\\\/\",\"name\":\"Zawaya\",\"description\":\"A journey beyond scents\",\"publisher\":{\"@id\":\"https:\\\/\\\/zawaya.qa\\\/#organization\"},\"alternateName\":\"Zawaya Perfumes\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/zawaya.qa\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/zawaya.qa\\\/#organization\",\"name\":\"Zawaya\",\"url\":\"https:\\\/\\\/zawaya.qa\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/zawaya.qa\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/zawaya.qa\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Zawaya-logo-Emblem.svg\",\"contentUrl\":\"https:\\\/\\\/zawaya.qa\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Zawaya-logo-Emblem.svg\",\"width\":1472,\"height\":701,\"caption\":\"Zawaya\"},\"image\":{\"@id\":\"https:\\\/\\\/zawaya.qa\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Zawayaqa\\\/100054409872903\\\/?locale=gl_ES\",\"https:\\\/\\\/www.instagram.com\\\/zawaya.qa\\\/?hl=en\",\"https:\\\/\\\/www.snapchat.com\\\/@zawayaperfumes?locale=ur-PK\",\"https:\\\/\\\/www.tiktok.com\\\/@zawaya.qa\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - Zawaya","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/zawaya.qa\/en\/refund_returns\/","og_locale":"en_US","og_type":"article","og_title":"Refund and Returns Policy - Zawaya","og_description":"Refund and Return Policy Effective Date: 10\/03\/2025Zawaya\u00a0Email: info@zawaya.qaContact Number: 4427 7726Location: Qatar At Zawaya Perfume Brand, we strive to ensure customer satisfaction&hellip;","og_url":"https:\/\/zawaya.qa\/en\/refund_returns\/","og_site_name":"Zawaya","article_publisher":"https:\/\/www.facebook.com\/people\/Zawayaqa\/100054409872903\/?locale=gl_ES","article_modified_time":"2025-03-10T19:38:39+00:00","og_image":[{"width":1270,"height":667,"url":"https:\/\/zawaya.qa\/wp-content\/uploads\/2025\/03\/Main2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/zawaya.qa\/en\/refund_returns\/","url":"https:\/\/zawaya.qa\/en\/refund_returns\/","name":"Refund and Returns Policy - Zawaya","isPartOf":{"@id":"https:\/\/zawaya.qa\/#website"},"datePublished":"2021-09-21T10:26:08+00:00","dateModified":"2025-03-10T19:38:39+00:00","breadcrumb":{"@id":"https:\/\/zawaya.qa\/en\/refund_returns\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/zawaya.qa\/en\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/zawaya.qa\/en\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/zawaya.qa\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/zawaya.qa\/#website","url":"https:\/\/zawaya.qa\/","name":"Zawaya","description":"A journey beyond scents","publisher":{"@id":"https:\/\/zawaya.qa\/#organization"},"alternateName":"Zawaya Perfumes","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/zawaya.qa\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/zawaya.qa\/#organization","name":"Zawaya","url":"https:\/\/zawaya.qa\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/zawaya.qa\/#\/schema\/logo\/image\/","url":"https:\/\/zawaya.qa\/wp-content\/uploads\/2025\/04\/Zawaya-logo-Emblem.svg","contentUrl":"https:\/\/zawaya.qa\/wp-content\/uploads\/2025\/04\/Zawaya-logo-Emblem.svg","width":1472,"height":701,"caption":"Zawaya"},"image":{"@id":"https:\/\/zawaya.qa\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Zawayaqa\/100054409872903\/?locale=gl_ES","https:\/\/www.instagram.com\/zawaya.qa\/?hl=en","https:\/\/www.snapchat.com\/@zawayaperfumes?locale=ur-PK","https:\/\/www.tiktok.com\/@zawaya.qa"]}]}},"_links":{"self":[{"href":"https:\/\/zawaya.qa\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zawaya.qa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zawaya.qa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zawaya.qa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zawaya.qa\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":9,"href":"https:\/\/zawaya.qa\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":5945,"href":"https:\/\/zawaya.qa\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/5945"}],"wp:attachment":[{"href":"https:\/\/zawaya.qa\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}