Refund and Return Policy
Effective Date: 10/03/2025
Zawaya
Email: info@zawaya.qa
Contact Number: 4427 7726
Location: Qatar
At Zawaya Perfume Brand, we strive to ensure customer satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.
Returns
- Eligibility: Returns are accepted within 7 days from the date of purchase.
- Condition of Items: To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging, including seals, labels, and any accessories.
- Accompanied by proof of purchase (receipt or order confirmation).
- Non-Returnable Items:
- Opened or used perfumes.
- Personalized or customized items.
- Gift cards or promotional items.
- Return Process:
- To initiate a return, please contact us at info@zawaya.qa with your order details.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return request.
Refunds
- Approval Process: If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is returned damaged or missing parts not due to our error).
- Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider before contacting us.
Exchanges
- We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, contact us at info@zawaya.qa.
Cancellation Policy
- Orders can be canceled within 24 hours of purchase if they have not been shipped. Contact us at info@zawaya.qa to request a cancellation.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
- Email: info@zawaya.qa
- Phone: 4427 7726
- Location: Qatar